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Z

Zap

Verified
Crypto Wallets
www.zap.com Berlin, Germany Founded 2006 1-50 employees
40
Poor

Trust Score

3.7(38 reviews)

Non-custodial cryptocurrency wallet giving users full control of their private keys and digital assets....

Reviews (38)

Filter:
2.0
in 8 months

Below average experience

Let down by this service. Started well but quality has declined. Response times from support have gotten worse, there have been several unexplained outages, and some features that worked before now seem broken.

✓ Pros

Has some useful features

✗ Cons

Poor mobile app

Used for: 6-12 months

Edward Thomas
Edward Thomas
Active31 reviews
2.0
in 8 months

Poor customer support

Frustrating experience overall. The platform works sometimes but has too many outages and technical problems. Customer support acknowledged the issues but couldn't provide a timeline for fixes. Looking to move elsewhere.

✓ Pros

Has some useful features

✗ Cons

Poor mobile app

Used for: 1-3 months

Hassan Petrov
Hassan Petrov
Active22 reviews
4.0
in 7 months

Good platform, would recommend

KYC VerifiedVerified

Really impressed with the service overall. The core functionality works flawlessly and the security measures are robust. Docking one star because the mobile app occasionally has minor bugs, but nothing that significantly…

Used for: 3-6 months

Evelyn Yoshida
Evelyn Yoshida
Active16 reviews
4.0
in 6 months

Strong platform with room to grow

Very satisfied with my choice. The onboarding was straightforward, the platform is reliable, and I've had no major issues in six months of use. Customer support was helpful when I needed assistance with a withdrawal ques…

✗ Cons

Could offer more educational content

Used for: More than 3 years

Logan Bernard
Logan Bernard
Newcomer17 reviews
4.0
in about 2 months

Reliable and easy to use

KYC VerifiedVerified

Great service with only minor room for improvement. The main platform is excellent but the educational resources could be expanded. That said, for experienced users this is a top-tier option with competitive pricing.

Used for: 6-12 months

Jackson Tanaka
Jackson Tanaka
Active14 reviews
3.0
in 24 days

Could be much better

Average experience overall. Some things work well, others need improvement. The fees are reasonable but not the cheapest available. I'd say it's adequate for basic needs but power users will likely be frustrated.

Used for: 6-12 months

Brandon García
Brandon García
Contributor17 reviews
4.0
about 1 month ago

Really impressed with the service

Very good experience overall. The platform is well-maintained and regularly updated with new features. Fees are transparent with no hidden charges. Slight delay in one withdrawal but it was resolved promptly.

✓ Pros

Good customer service

✗ Cons

Some advanced features missing

Used for: 1-3 months

Nicole Ramirez
Nicole Ramirez
Active19 reviews
4.0
2 months ago

Really impressed with the service

KYC VerifiedVerified

Very good experience overall. The platform is well-maintained and regularly updated with new features. Fees are transparent with no hidden charges. Slight delay in one withdrawal but it was resolved promptly.

✓ Pros

Improving regularly

✗ Cons

Could offer more educational content

Used for: 2-3 years

Hui Johnson
Hui Johnson
Contributor17 reviews
5.0
3 months ago

Couldn't be happier with my choice

KYC VerifiedVerified

Outstanding platform that has genuinely improved my financial management. The analytics tools are powerful, the interface is clean and modern, and the team clearly cares about user experience. I've recommended it to all …

✓ Pros

Strong security

✗ Cons

Minor UI improvements possible

Used for: 1-3 months

Luca Sato
Luca Sato
Contributor27 reviews
2.0
5 months ago

Several red flags I noticed

Below my expectations. The onboarding process was unnecessarily complicated, verification took over a week, and when I finally got access the platform was less feature-rich than their marketing suggested. Not impressed.

✓ Pros

Has some useful features

✗ Cons

Very slow customer support

Used for: Less than 1 month

Harper Martin
Harper Martin
Active17 reviews
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