TurboTax
VerifiedFeaturedTrust Score
America's #1 tax preparation software
Reviews (41)
Great experience, highly recommended
Great service with only minor room for improvement. The main platform is excellent but the educational resources could be expanded. That said, for experienced users this is a top-tier option with competitive pricing.
✓ Pros
Good security
✗ Cons
Could offer more educational content
Used for: 2-3 years
It's okay but nothing special
Neutral experience. Some features I really like, others I find frustrating. The customer support team is friendly but not always knowledgeable. Would consider switching if a better alternative at this price point emerged…
✓ Pros
Functional platform
✗ Cons
Interface feels dated
Used for: 3-6 months
Very good overall, minor improvements needed
Strong performance and reliable service. I've been using it for eight months and have been consistently happy. The interface updates they've made recently have improved the experience significantly. Minor issues with the…
✓ Pros
Good security
Used for: More than 3 years
Very satisfied with my experience
Strong performance and reliable service. I've been using it for eight months and have been consistently happy. The interface updates they've made recently have improved the experience significantly. Minor issues with the…
✓ Pros
Good customer service
✗ Cons
Mobile app has minor bugs
Used for: Less than 1 month
Terrible experience, avoid!
Horrible service. The platform is unstable, customer support is rude and unhelpful, and I've had multiple unauthorized charges on my account. This company needs serious regulatory scrutiny.
✓ Pros
Nothing positive to report
✗ Cons
Misleading marketing
Used for: 1-3 months
Solid performance overall
Great service with only minor room for improvement. The main platform is excellent but the educational resources could be expanded. That said, for experienced users this is a top-tier option with competitive pricing.
✓ Pros
Improving regularly
Used for: 6-12 months
Needs significant improvement
Several significant issues that make this hard to recommend. Withdrawal delays, unresponsive support, and a confusing interface. I've had better experiences with competitors at similar price points.
✓ Pros
Competitive on some fees
✗ Cons
Confusing interface
Used for: 2-3 years
Good but room to improve
Good service overall. the onboarding process is solid. Minor issues with the billing process but satisfied.
Let down by this platform
Frustrating experience overall. The platform works sometimes but has too many outages and technical problems. Customer support acknowledged the issues but couldn't provide a timeline for fixes. Looking to move elsewhere.
Used for: Less than 1 month
Nightmare experience from start to finish
Worst financial service I've ever used. Constant technical problems, funds held without explanation, and customer support that is either incompetent or deliberately unhelpful. Filing a formal complaint with regulators.
✗ Cons
Hidden fees
Used for: More than 3 years