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S

Step

Verified
Banking & Neobanks
www.step.com Dublin, Ireland Founded 2009 5001-10000 employees
38
Poor

Trust Score

3.8(34 reviews)

Digital-first bank offering fee-free accounts, instant transfers, and smart money management tools....

Reviews (34)

Filter:
4.0
in 6 months

Almost perfect, just a few tweaks needed

KYC VerifiedVerified

Very satisfied with my choice. The onboarding was straightforward, the platform is reliable, and I've had no major issues in six months of use. Customer support was helpful when I needed assistance with a withdrawal ques…

✓ Pros

Decent mobile app

✗ Cons

Support could be faster

Used for: 2-3 years

Lei Martinez
Lei Martinez
Active22 reviews
5.0
in 6 months

Exceeded all my expectations

Incredible value for money. The features offered at this price point are unmatched by competitors. I particularly love the real-time notifications and the detailed reporting tools. Customer service resolved my one query …

✓ Pros

Great mobile app

Used for: 1-2 years

Sofia Colombo
Sofia Colombo
Active23 reviews
3.0
in 5 months

Middle of the road experience

Neutral experience. Some features I really like, others I find frustrating. The customer support team is friendly but not always knowledgeable. Would consider switching if a better alternative at this price point emerged…

Used for: 1-3 months

Ella Pereira
Ella Pereira
Newcomer27 reviews
3.0
in 2 months

Acceptable but not outstanding

Has potential but needs work. The core service is functional but there are too many rough edges. Verification took longer than advertised and the mobile app needs significant improvement. Hopeful they'll address these is…

✓ Pros

Acceptable pricing

✗ Cons

Verification process too slow

Used for: More than 3 years

James Schneider
James Schneider
Contributor19 reviews
3.0
in 2 months

Gets the job done but barely

Okay for what it is. Not the best option available but not the worst either. The platform is stable and I haven't lost any money, which is the most important thing. Just don't expect a premium experience.

Used for: 1-3 months

Sofia Becker
Sofia Becker
Active16 reviews
2.0
in about 2 months

Below expectations

Not worth the hassle. Too many problems with basic functionality. The mobile app crashes regularly, deposits take too long to process, and the support team seems overwhelmed. There are better options available.

✓ Pros

Competitive on some fees

Used for: Less than 1 month

Nicolas Clark
Nicolas Clark
Active21 reviews
4.0
about 2 months ago

Great features, good customer support

Overall a very positive experience. The platform is well-designed and feature-rich. My only minor complaint is that customer support response times could be slightly faster, but when they do respond the quality of help i…

✓ Pros

Reasonable fees

✗ Cons

Could offer more educational content

Used for: More than 3 years

Elizabeth Wagner
Elizabeth Wagner
Newcomer26 reviews
5.0
4 months ago

Outstanding support and features

Outstanding platform that has genuinely improved my financial management. The analytics tools are powerful, the interface is clean and modern, and the team clearly cares about user experience. I've recommended it to all …

✓ Pros

Fast execution

✗ Cons

Could add more advanced features

Used for: 1-2 years

David Martinez
David Martinez
Active21 reviews
2.0
8 months ago

Lots of room for improvement

KYC VerifiedVerified

Poor experience. Multiple issues with account verification, slow transactions, and customer support that takes days to respond. The platform has potential but needs significant work before I'd recommend it.

✓ Pros

Competitive on some fees

✗ Cons

Very slow customer support

Used for: Less than 1 month

Sophie Turner
Active45 reviews
5.0
8 months ago

Couldn't be happier with my choice

This platform has transformed how I approach my finances. The automated features save me hours every month, and the returns have been consistently above my expectations. The team is clearly expert in their field.

✓ Pros

User-friendly interface

Used for: Less than 1 month

Charles Richard
Charles Richard
Active22 reviews
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