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Smartly

Verified
Robo-Advisors
www.smartly.com Vilnius, Lithuania Founded 2007 501-1000 employees
30
Poor

Trust Score

3.6(27 reviews)

Digital wealth management platform offering low-cost index fund portfolios with smart optimization....

Reviews (27)

Filter:
3.0
in 7 months

Average experience overall

KYC VerifiedVerified

Average experience overall. Some things work well, others need improvement. The fees are reasonable but not the cheapest available. I'd say it's adequate for basic needs but power users will likely be frustrated.

✗ Cons

Verification process too slow

Used for: More than 3 years

Paul Chen
Paul Chen
Active16 reviews
5.0
in 6 months

Incredible platform, love it

Simply put, this is the best service in its category. Fast, reliable, secure, and with excellent customer support. I've been a loyal user for two years and have never had a serious issue. The continuous improvements show…

✓ Pros

Competitive fees

Used for: 6-12 months

Jean Mehta
Jean Mehta
Active19 reviews
2.0
in 5 months

Poor customer support

Disappointed with this service. The platform frequently has technical issues, customer support is slow and unhelpful, and the fees are higher than advertised. I'm actively looking for an alternative and would not recomme…

✓ Pros

Has some useful features

Used for: 1-2 years

Pamela Popov
Pamela Popov
Newcomer27 reviews
4.0
in about 2 months

Solid performance overall

KYC VerifiedVerified

Good platform overall. The technology is solid, security is strong, and the range of features covers most of what I need. Would give five stars if the customer support was available 24/7 rather than just during business …

✓ Pros

Reliable most of the time

✗ Cons

Mobile app has minor bugs

Used for: More than 3 years

Mateo Jackson
Mateo Jackson
Active18 reviews
5.0
in 28 days

Five stars isn't enough!

KYC VerifiedVerified

Incredible value for money. The features offered at this price point are unmatched by competitors. I particularly love the real-time notifications and the detailed reporting tools. Customer service resolved my one query …

Used for: More than 3 years

Jonathan Taylor
Jonathan Taylor
Contributor23 reviews
2.0
in 5 days

Frustrating experience overall

Frustrating experience overall. The platform works sometimes but has too many outages and technical problems. Customer support acknowledged the issues but couldn't provide a timeline for fixes. Looking to move elsewhere.

✗ Cons

Confusing interface

Used for: Less than 1 month

Tariq Thomas
Tariq Thomas
Active16 reviews
5.0
about 1 year ago

Outstanding support and features

After trying several competitors, I finally found a platform that delivers on its promises. The security features give me peace of mind, the mobile app is excellent, and the rates are among the best I've found. Five star…

✓ Pros

Great mobile app

Used for: More than 3 years

Betty Sánchez
Betty Sánchez
Newcomer20 reviews
2.0
over 1 year ago

Below average experience

KYC VerifiedVerified

Poor experience. Multiple issues with account verification, slow transactions, and customer support that takes days to respond. The platform has potential but needs significant work before I'd recommend it.

✓ Pros

Competitive on some fees

Used for: More than 3 years

Kenneth Lim
Kenneth Lim
Newcomer24 reviews
2.0
over 1 year ago

Below expectations

Regret signing up. The platform doesn't live up to its marketing promises. Fees are higher than stated, the interface is confusing, and getting help from support is a frustrating experience. Would not recommend.

✓ Pros

Has some useful features

Used for: 2-3 years

David Green
David Green
Newcomer23 reviews
2.0
over 1 year ago

Wouldn't recommend to others

Below my expectations. The onboarding process was unnecessarily complicated, verification took over a week, and when I finally got access the platform was less feature-rich than their marketing suggested. Not impressed.

✓ Pros

Has some useful features

✗ Cons

Poor mobile app

Used for: More than 3 years

Emma Anderson
Emma Anderson
Active24 reviews
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