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Poloniex

Cryptocurrency Exchange
www.poloniex.com Seychelles Founded 2014 300+ employees
35
Poor

Trust Score

3.8(116 reviews)

Veteran crypto exchange with lending features

Reviews (46)

Filter:
5.0
in 8 months

Simply the best in the industry

Simply put, this is the best service in its category. Fast, reliable, secure, and with excellent customer support. I've been a loyal user for two years and have never had a serious issue. The continuous improvements show…

✓ Pros

Strong security

Used for: 3-6 months

Ahmed Meyer
Ahmed Meyer
Active17 reviews
2.0
in 7 months

Frustrating experience overall

Frustrating experience overall. The platform works sometimes but has too many outages and technical problems. Customer support acknowledged the issues but couldn't provide a timeline for fixes. Looking to move elsewhere.

✓ Pros

Has some useful features

Used for: 2-3 years

Liam Dubois
Liam Dubois
Newcomer29 reviews
4.0
in 6 months

Good platform, would recommend

Solid platform that delivers on its core promises. The fees are competitive, execution is fast, and the interface is user-friendly. A few advanced features I'd like to see added, but for most users this will be more than…

✓ Pros

Fast transactions

✗ Cons

Support could be faster

Used for: Less than 1 month

Mia Cho
Mia Cho
Active19 reviews
5.0
in about 1 month

Highly recommend to everyone

I've been using this platform for over a year now and I couldn't be more satisfied. The interface is intuitive, fees are competitive, and customer support has always been responsive and helpful. Highly recommend to anyon…

✓ Pros

Transparent pricing

✗ Cons

Minor UI improvements possible

Used for: 1-3 months

Lisa Oliveira
Lisa Oliveira
Active27 reviews
3.0
4 days ago

Some positives and negatives

Okay for what it is. Not the best option available but not the worst either. The platform is stable and I haven't lost any money, which is the most important thing. Just don't expect a premium experience.

✓ Pros

Functional platform

✗ Cons

Customer support is slow

Used for: 1-3 months

Ethan Yoon
Ethan Yoon
Contributor28 reviews
5.0
about 2 months ago

The gold standard in the industry

KYC VerifiedVerified

Incredible value for money. The features offered at this price point are unmatched by competitors. I particularly love the real-time notifications and the detailed reporting tools. Customer service resolved my one query …

✓ Pros

Transparent pricing

✗ Cons

Could add more advanced features

Used for: 3-6 months

Rebecca Yoshida
Rebecca Yoshida
Contributor27 reviews
4.0
2 months ago

Good experience

Verified

Good exchange overall. the wide selection of coins is solid. Minor issues with slow verification but nothing deal-breaking.

Anonymous
3.0
3 months ago

Decent but not great

Email ReviewVerified

It's okay. the order book depth is fine but the limited trading pairs is annoying. Would not strongly recommend.

Devonte Cooper
2.0
3 months ago

Disappointed

Email ReviewVerified

Had multiple issues with the limited trading pairs. Customer support is unresponsive. Looking to switch.

Donald Watkins
5.0
3 months ago

A game-changer for my finances

Best decision I made was switching to this platform. The migration was seamless, the interface is far superior to what I was using before, and the fees are significantly lower. I only wish I had made the switch sooner.

✓ Pros

Reliable platform

✗ Cons

Minor UI improvements possible

Used for: 1-2 years

Sarah Pereira
Sarah Pereira
Active18 reviews
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