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Neosurf

Verified
Payment Services
www.neosurf.com New York, USA Founded 1990 501-1000 employees
21
Bad

Trust Score

3.1(21 reviews)

International money transfer service offering competitive exchange rates and fast delivery....

Reviews (21)

Filter:
5.0
in 8 months

The gold standard in the industry

After trying several competitors, I finally found a platform that delivers on its promises. The security features give me peace of mind, the mobile app is excellent, and the rates are among the best I've found. Five star…

✓ Pros

Excellent customer service

✗ Cons

Could add more advanced features

Used for: 6-12 months

Joseph Novikov
Joseph Novikov
Active25 reviews
1.0
in 3 months

Deeply regret using this service

Terrible experience. I've been trying to withdraw my funds for three weeks and keep getting excuses. Customer support is non-existent and when they do respond it's with copy-paste answers that don't address my specific i…

✓ Pros

Nothing positive to report

✗ Cons

Unresponsive team

Used for: Less than 1 month

Gary Durand
Gary Durand
Active21 reviews
4.0
in 2 months

Very positive experience

KYC VerifiedVerified

Good platform overall. The technology is solid, security is strong, and the range of features covers most of what I need. Would give five stars if the customer support was available 24/7 rather than just during business …

✓ Pros

Good customer service

Used for: 1-2 years

Melissa Sato
Melissa Sato
Newcomer26 reviews
5.0
28 days ago

A game-changer for my finances

Outstanding platform that has genuinely improved my financial management. The analytics tools are powerful, the interface is clean and modern, and the team clearly cares about user experience. I've recommended it to all …

Used for: Less than 1 month

Sabine Popov
Sabine Popov
Active26 reviews
3.0
about 1 month ago

Needs improvement in several areas

Average experience overall. Some things work well, others need improvement. The fees are reasonable but not the cheapest available. I'd say it's adequate for basic needs but power users will likely be frustrated.

✓ Pros

Reasonable security

✗ Cons

Customer support is slow

Used for: 1-2 years

Chiara Gonzalez
Chiara Gonzalez
Active25 reviews
3.0
about 1 month ago

Could be much better

KYC VerifiedVerified

It gets the job done but I expected more. The interface feels dated compared to newer competitors and some features that should be standard are missing. Customer support eventually resolved my issues but it took longer t…

✗ Cons

Missing key features

Used for: Less than 1 month

Claudia Becker
Claudia Becker
Newcomer25 reviews
5.0
2 months ago

Transformed how I manage money

Outstanding platform that has genuinely improved my financial management. The analytics tools are powerful, the interface is clean and modern, and the team clearly cares about user experience. I've recommended it to all …

✓ Pros

Wide range of features

✗ Cons

Minor UI improvements possible

Used for: 2-3 years

Lucas Jung
Lucas Jung
Active18 reviews
3.0
5 months ago

Needs improvement in several areas

Okay for what it is. Not the best option available but not the worst either. The platform is stable and I haven't lost any money, which is the most important thing. Just don't expect a premium experience.

✗ Cons

Interface feels dated

Used for: 1-3 months

Priya Clark
Priya Clark
Contributor27 reviews
4.0
5 months ago

Reliable and easy to use

KYC VerifiedVerified

Really impressed with the service overall. The core functionality works flawlessly and the security measures are robust. Docking one star because the mobile app occasionally has minor bugs, but nothing that significantly…

✓ Pros

Improving regularly

✗ Cons

Support could be faster

Used for: More than 3 years

Richard Verma
Richard Verma
Contributor26 reviews
3.0
about 1 year ago

Okay for basic needs

KYC VerifiedVerified

Okay for what it is. Not the best option available but not the worst either. The platform is stable and I haven't lost any money, which is the most important thing. Just don't expect a premium experience.

✓ Pros

Some good tools

✗ Cons

Verification process too slow

Used for: 2-3 years

Scarlett Hoffmann
Scarlett Hoffmann
Newcomer35 reviews
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