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MuchBetter

Payment Services
www.muchbetter.com London, UK Founded 2021 1-50 employees
34
Poor

Trust Score

3.7(30 reviews)

Global payment processing platform enabling businesses to accept payments online and in-person....

Reviews (30)

Filter:
2.0
in 8 months

Disappointing overall

Disappointed with this service. The platform frequently has technical issues, customer support is slow and unhelpful, and the fees are higher than advertised. I'm actively looking for an alternative and would not recomme…

✓ Pros

Competitive on some fees

✗ Cons

Very slow customer support

Used for: 3-6 months

Kathleen Gonzalez
Kathleen Gonzalez
Newcomer25 reviews
2.0
in 7 months

Poor customer support

KYC VerifiedVerified

Not worth the hassle. Too many problems with basic functionality. The mobile app crashes regularly, deposits take too long to process, and the support team seems overwhelmed. There are better options available.

✓ Pros

Has some useful features

✗ Cons

Frequent technical issues

Used for: More than 3 years

Sofia Nguyen
Sofia Nguyen
Contributor19 reviews
2.0
in 6 months

Let down by this platform

Regret signing up. The platform doesn't live up to its marketing promises. Fees are higher than stated, the interface is confusing, and getting help from support is a frustrating experience. Would not recommend.

✓ Pros

Competitive on some fees

✗ Cons

Poor mobile app

Used for: 1-3 months

Dieter Smirnov
Dieter Smirnov
Active15 reviews
5.0
in 3 months

Absolutely outstanding service!

Simply put, this is the best service in its category. Fast, reliable, secure, and with excellent customer support. I've been a loyal user for two years and have never had a serious issue. The continuous improvements show…

✓ Pros

Strong security

✗ Cons

Minor UI improvements possible

Used for: 6-12 months

Nicole Mitchell
Nicole Mitchell
Contributor26 reviews
2.0
in 2 months

Not what I expected

KYC VerifiedVerified

Let down by this service. Started well but quality has declined. Response times from support have gotten worse, there have been several unexplained outages, and some features that worked before now seem broken.

✓ Pros

Competitive on some fees

✗ Cons

Very slow customer support

Used for: More than 3 years

Betty Fernández
Betty Fernández
Contributor12 reviews
5.0
in 6 days

Best platform I've ever used

Incredible value for money. The features offered at this price point are unmatched by competitors. I particularly love the real-time notifications and the detailed reporting tools. Customer service resolved my one query …

✓ Pros

Strong security

Used for: 6-12 months

Elena Kang
Elena Kang
Newcomer32 reviews
4.0
about 1 month ago

Very good overall, minor improvements needed

KYC VerifiedVerified

Very good experience overall. The platform is well-maintained and regularly updated with new features. Fees are transparent with no hidden charges. Slight delay in one withdrawal but it was resolved promptly.

✓ Pros

Reasonable fees

✗ Cons

Support could be faster

Used for: 1-2 years

Elizabeth Dubois
Elizabeth Dubois
Contributor22 reviews
5.0
3 months ago

Five stars isn't enough!

KYC VerifiedVerified

Outstanding platform that has genuinely improved my financial management. The analytics tools are powerful, the interface is clean and modern, and the team clearly cares about user experience. I've recommended it to all …

✓ Pros

Wide range of features

Used for: More than 3 years

Samuel Bernard
Samuel Bernard
Contributor18 reviews
2.0
4 months ago

Not what I expected

Several significant issues that make this hard to recommend. Withdrawal delays, unresponsive support, and a confusing interface. I've had better experiences with competitors at similar price points.

✓ Pros

Has some useful features

✗ Cons

Confusing interface

Used for: 3-6 months

Dennis Lima
Dennis Lima
Active24 reviews
3.0
7 months ago

Okay for basic needs

Middle of the road. Works as advertised for the most part. Had one issue with an account verification that took several days to resolve. The platform itself is functional but lacks the polish of top-tier competitors.

✓ Pros

Reasonable security

✗ Cons

Fees could be lower

Used for: Less than 1 month

Jessica Kato
Jessica Kato
Active19 reviews
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