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Morgan Stanley Wealth Management

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Wealth Management
www.morganstanley.com/wealth-management New York, USA Founded 1935 60000+ employees
35
Poor

Trust Score

3.8(123 reviews)

Premium wealth management services

Reviews (47)

Filter:
4.0
in 8 months

Really impressed with the service

Overall a very positive experience. The platform is well-designed and feature-rich. My only minor complaint is that customer support response times could be slightly faster, but when they do respond the quality of help i…

✓ Pros

Improving regularly

Used for: 6-12 months

Helen Wright
Helen Wright
Active20 reviews
5.0
in 3 months

Absolutely outstanding service!

I've been using this platform for over a year now and I couldn't be more satisfied. The interface is intuitive, fees are competitive, and customer support has always been responsive and helpful. Highly recommend to anyon…

✗ Cons

Could add more advanced features

Used for: 1-2 years

Scarlett Thomas
Scarlett Thomas
Active27 reviews
5.0
in about 2 months

Five stars isn't enough!

Best decision I made was switching to this platform. The migration was seamless, the interface is far superior to what I was using before, and the fees are significantly lower. I only wish I had made the switch sooner.

✓ Pros

Great mobile app

Used for: 6-12 months

Hui Kato
Hui Kato
Contributor23 reviews
2.0
in 26 days

Poor customer support

Poor experience. Multiple issues with account verification, slow transactions, and customer support that takes days to respond. The platform has potential but needs significant work before I'd recommend it.

✓ Pros

Competitive on some fees

✗ Cons

Slow withdrawals

Used for: 2-3 years

John Leroy
John Leroy
Active28 reviews
4.0
in 26 days

Reliable and easy to use

Really impressed with the service overall. The core functionality works flawlessly and the security measures are robust. Docking one star because the mobile app occasionally has minor bugs, but nothing that significantly…

✗ Cons

Mobile app has minor bugs

Used for: 1-3 months

Francesca Anderson
Francesca Anderson
Contributor27 reviews
2.0
7 days ago

Disappointed with the service

Regret signing up. The platform doesn't live up to its marketing promises. Fees are higher than stated, the interface is confusing, and getting help from support is a frustrating experience. Would not recommend.

✓ Pros

Competitive on some fees

✗ Cons

Very slow customer support

Used for: 6-12 months

Amit Lopez
Amit Lopez
Active18 reviews
2.0
about 2 months ago

Below average

Email ReviewVerified

Disappointed. the customer support response time is a major problem. the features doesn't compensate.

Rashad Santiago
2.0
3 months ago

Had issues

Email ReviewVerified

Disappointed. the customer support response time is a major problem. the pricing doesn't compensate.

Aubrey Avery
4.0
3 months ago

Solid performance overall

Solid platform that delivers on its core promises. The fees are competitive, execution is fast, and the interface is user-friendly. A few advanced features I'd like to see added, but for most users this will be more than…

✗ Cons

Could offer more educational content

Used for: More than 3 years

Brandon García
Brandon García
Contributor17 reviews
3.0
4 months ago

Decent platform but could be better

Okay for what it is. Not the best option available but not the worst either. The platform is stable and I haven't lost any money, which is the most important thing. Just don't expect a premium experience.

✓ Pros

Functional platform

✗ Cons

Verification process too slow

Used for: 1-3 months

Michelle Wang
Michelle Wang
Contributor23 reviews
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