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Lemonade

Verified
Insurance
www.lemonade.com New York, USA Founded 2015 1000+ employees
36
Poor

Trust Score

3.8(43 reviews)

AI-powered insurance for renters, homeowners, and more

Reviews (68)

Filter:
5.0
in 7 months

Transformed how I manage money

I've been using this platform for over a year now and I couldn't be more satisfied. The interface is intuitive, fees are competitive, and customer support has always been responsive and helpful. Highly recommend to anyon…

✓ Pros

Reliable platform

✗ Cons

Could add more advanced features

Used for: 2-3 years

Jackson Wu
Jackson Wu
Active14 reviews
5.0
in 7 months

Exceptional experience from start to finish

KYC VerifiedVerified

Best decision I made was switching to this platform. The migration was seamless, the interface is far superior to what I was using before, and the fees are significantly lower. I only wish I had made the switch sooner.

✗ Cons

Minor UI improvements possible

Used for: 2-3 years

Isabelle Gupta
Isabelle Gupta
Active19 reviews
3.0
in 6 months

Middle of the road experience

Neutral experience. Some features I really like, others I find frustrating. The customer support team is friendly but not always knowledgeable. Would consider switching if a better alternative at this price point emerged…

✗ Cons

Verification process too slow

Used for: Less than 1 month

Hans Kato
Hans Kato
Active21 reviews
3.0
2 months ago

Good concept, execution needs work

The concept is great and the pricing is competitive. However, I had a complex claim that took much longer than advertised to process and required multiple follow-ups. The AI-driven claims process works well for simple ca…

✓ Pros

Competitive pricing, good for simple claims

✗ Cons

Complex claims are slow, AI limitations

Used for: 1_to_3_years

David Park
Active89 reviews
4.0
3 months ago

Very good overall

Email Review

Reliable platform. the mobile app works well. Would be 5 stars without the documentation.

Aaliyah Krueger
5.0
3 months ago

Transformed how I manage money

KYC VerifiedVerified

Simply put, this is the best service in its category. Fast, reliable, secure, and with excellent customer support. I've been a loyal user for two years and have never had a serious issue. The continuous improvements show…

✓ Pros

Strong security

✗ Cons

Could add more advanced features

Used for: 6-12 months

Jessica Lopez
Jessica Lopez
Active26 reviews
5.0
3 months ago

Insurance finally done right

Getting insurance has always been a painful process until I found this company. The sign-up took minutes, the price is very competitive, and the claim process is genuinely instant for smaller claims. The app is beautiful…

✓ Pros

Instant sign-up, competitive pricing, fast claims, beautiful app

✗ Cons

Not available in all states

Used for: 1_to_3_years

Lisa Johnson
Active68 reviews
5.0
3 months ago

Superb service

Email ReviewVerified

Love this service. the onboarding process is fantastic. Would definitely recommend.

Molly Rivera
3.0
4 months ago

Good concept, execution needs work

The concept is great and the pricing is competitive. However, I had a complex claim that took much longer than advertised to process and required multiple follow-ups. The AI-driven claims process works well for simple ca…

✓ Pros

Competitive pricing, good for simple claims

✗ Cons

Complex claims are slow, AI limitations

Used for: more_than_3_years

Sarah Chen
Active84 reviews
4.0
5 months ago

Generally satisfied

Email ReviewVerified

Good service overall. the documentation is solid. Minor issues with the occasional bugs but satisfied.

Naomi Sullivan
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