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Jade Hardware

Crypto Wallets
www.jadehardware.com São Paulo, Brazil Founded 1993 5001-10000 employees
39
Poor

Trust Score

3.8(36 reviews)

Non-custodial cryptocurrency wallet giving users full control of their private keys and digital assets....

Reviews (36)

Filter:
5.0
in 8 months

Couldn't be happier with my choice

This platform has transformed how I approach my finances. The automated features save me hours every month, and the returns have been consistently above my expectations. The team is clearly expert in their field.

✗ Cons

Minor UI improvements possible

Used for: 1-3 months

Luca Wright
Luca Wright
Active28 reviews
4.0
in 7 months

Reliable and easy to use

Overall a very positive experience. The platform is well-designed and feature-rich. My only minor complaint is that customer support response times could be slightly faster, but when they do respond the quality of help i…

✓ Pros

Clean interface

Used for: Less than 1 month

Chiara Torres
Chiara Torres
Newcomer28 reviews
1.0
in 7 months

Horrible customer service

Horrible service. The platform is unstable, customer support is rude and unhelpful, and I've had multiple unauthorized charges on my account. This company needs serious regulatory scrutiny.

✓ Pros

Nothing positive to report

Used for: 6-12 months

Ahmed Harris
Ahmed Harris
Active16 reviews
3.0
in 6 months

Has potential but needs work

KYC VerifiedVerified

Has potential but needs work. The core service is functional but there are too many rough edges. Verification took longer than advertised and the mobile app needs significant improvement. Hopeful they'll address these is…

✗ Cons

Customer support is slow

Used for: 1-2 years

Sofia Ivanov
Sofia Ivanov
Active19 reviews
4.0
in 2 months

Great features, good customer support

KYC VerifiedVerified

Very satisfied with my choice. The onboarding was straightforward, the platform is reliable, and I've had no major issues in six months of use. Customer support was helpful when I needed assistance with a withdrawal ques…

✓ Pros

Clean interface

✗ Cons

Support could be faster

Used for: More than 3 years

Patricia Torres
Patricia Torres
Active29 reviews
3.0
in about 1 month

Middle of the road experience

Has potential but needs work. The core service is functional but there are too many rough edges. Verification took longer than advertised and the mobile app needs significant improvement. Hopeful they'll address these is…

✓ Pros

Some good tools

Used for: More than 3 years

Sarah Scott
Sarah Scott
Active24 reviews
5.0
in about 1 month

Top-notch quality and reliability

This platform has transformed how I approach my finances. The automated features save me hours every month, and the returns have been consistently above my expectations. The team is clearly expert in their field.

✓ Pros

Fast execution

Used for: 2-3 years

Elizabeth Dubois
Elizabeth Dubois
Contributor22 reviews
5.0
2 days ago

Brilliant service, will use again

Best decision I made was switching to this platform. The migration was seamless, the interface is far superior to what I was using before, and the fees are significantly lower. I only wish I had made the switch sooner.

✓ Pros

Competitive fees

Used for: 2-3 years

Jerry Meyer
Jerry Meyer
Contributor22 reviews
4.0
2 days ago

Very good overall, minor improvements needed

Very good experience overall. The platform is well-maintained and regularly updated with new features. Fees are transparent with no hidden charges. Slight delay in one withdrawal but it was resolved promptly.

✓ Pros

Improving regularly

Used for: 2-3 years

Frank Sánchez
Frank Sánchez
Active25 reviews
1.0
about 1 month ago

Warning: stay away from this platform

Worst financial service I've ever used. Constant technical problems, funds held without explanation, and customer support that is either incompetent or deliberately unhelpful. Filing a formal complaint with regulators.

Used for: Less than 1 month

Ying Cho
Ying Cho
Active24 reviews
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