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I

Ideal

Verified
Payment Services
www.ideal.com Hamilton, Bermuda Founded 2006 201-500 employees
38
Poor

Trust Score

3.9(33 reviews)

Global payment processing platform enabling businesses to accept payments online and in-person....

Reviews (33)

Filter:
2.0
in 9 months

Too many problems to recommend

KYC VerifiedVerified

Let down by this service. Started well but quality has declined. Response times from support have gotten worse, there have been several unexplained outages, and some features that worked before now seem broken.

✓ Pros

Has some useful features

✗ Cons

Poor mobile app

Used for: More than 3 years

Mia Kato
Mia Kato
Newcomer19 reviews
4.0
in 8 months

Very good overall, minor improvements needed

KYC VerifiedVerified

Very satisfied with my choice. The onboarding was straightforward, the platform is reliable, and I've had no major issues in six months of use. Customer support was helpful when I needed assistance with a withdrawal ques…

✓ Pros

Fast transactions

✗ Cons

Support could be faster

Used for: 2-3 years

Paul Martin
Paul Martin
Active21 reviews
4.0
in 7 months

Strong platform with room to grow

Strong performance and reliable service. I've been using it for eight months and have been consistently happy. The interface updates they've made recently have improved the experience significantly. Minor issues with the…

✓ Pros

Clean interface

✗ Cons

Support could be faster

Used for: 1-3 months

Isabella Esposito
Isabella Esposito
Newcomer14 reviews
5.0
in 6 months

Top-notch quality and reliability

This platform has transformed how I approach my finances. The automated features save me hours every month, and the returns have been consistently above my expectations. The team is clearly expert in their field.

✗ Cons

Could add more advanced features

Used for: 1-3 months

Klaus González
Klaus González
Newcomer28 reviews
4.0
in 5 months

Very good overall, minor improvements needed

Very satisfied with my choice. The onboarding was straightforward, the platform is reliable, and I've had no major issues in six months of use. Customer support was helpful when I needed assistance with a withdrawal ques…

✓ Pros

Decent mobile app

Used for: 2-3 years

Patricia Schmidt
Patricia Schmidt
Active23 reviews
4.0
in 5 months

Reliable and easy to use

KYC VerifiedVerified

Really impressed with the service overall. The core functionality works flawlessly and the security measures are robust. Docking one star because the mobile app occasionally has minor bugs, but nothing that significantly…

✓ Pros

Clean interface

✗ Cons

Mobile app has minor bugs

Used for: 2-3 years

Betty Hernandez
Betty Hernandez
Newcomer16 reviews
4.0
in 3 months

Happy with my choice

Good platform overall. The technology is solid, security is strong, and the range of features covers most of what I need. Would give five stars if the customer support was available 24/7 rather than just during business …

✓ Pros

Decent mobile app

✗ Cons

Mobile app has minor bugs

Used for: 6-12 months

Xin Lopez
Xin Lopez
Newcomer25 reviews
5.0
in 2 months

Incredible platform, love it

I've been using this platform for over a year now and I couldn't be more satisfied. The interface is intuitive, fees are competitive, and customer support has always been responsive and helpful. Highly recommend to anyon…

✓ Pros

Competitive fees

✗ Cons

Could add more advanced features

Used for: 1-3 months

Kenneth Lima
Kenneth Lima
Newcomer25 reviews
5.0
in 19 days

Transformed how I manage money

This platform has transformed how I approach my finances. The automated features save me hours every month, and the returns have been consistently above my expectations. The team is clearly expert in their field.

✓ Pros

User-friendly interface

Used for: More than 3 years

Susan Williams
Susan Williams
Active28 reviews
5.0
26 days ago

Best platform I've ever used

KYC VerifiedVerified

Best decision I made was switching to this platform. The migration was seamless, the interface is far superior to what I was using before, and the fees are significantly lower. I only wish I had made the switch sooner.

✓ Pros

Reliable platform

✗ Cons

Minor UI improvements possible

Used for: Less than 1 month

Linda Meyer
Linda Meyer
Contributor18 reviews
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