Trust Score
Comprehensive tax preparation software guiding users through federal and state returns with step-by-step assistance....
Frustrating experience overall. The platform works sometimes but has too many outages and technical problems. Customer support acknowledged the issues but couldn't provide a timeline for fixes. Looking to move elsewhere.
✓ Pros
Has some useful features
✗ Cons
Confusing interface
Used for: 6-12 months
Simply put, this is the best service in its category. Fast, reliable, secure, and with excellent customer support. I've been a loyal user for two years and have never had a serious issue. The continuous improvements show…
✓ Pros
Transparent pricing
✗ Cons
Minor UI improvements possible
Used for: Less than 1 month
This platform has transformed how I approach my finances. The automated features save me hours every month, and the returns have been consistently above my expectations. The team is clearly expert in their field.
✓ Pros
Great mobile app
✗ Cons
Could add more advanced features
Used for: 6-12 months
After trying several competitors, I finally found a platform that delivers on its promises. The security features give me peace of mind, the mobile app is excellent, and the rates are among the best I've found. Five star…
✓ Pros
Excellent customer service
✗ Cons
Minor UI improvements possible
Used for: 6-12 months
Overall a very positive experience. The platform is well-designed and feature-rich. My only minor complaint is that customer support response times could be slightly faster, but when they do respond the quality of help i…
Used for: More than 3 years
After trying several competitors, I finally found a platform that delivers on its promises. The security features give me peace of mind, the mobile app is excellent, and the rates are among the best I've found. Five star…
✓ Pros
Great mobile app
Used for: More than 3 years
It gets the job done but I expected more. The interface feels dated compared to newer competitors and some features that should be standard are missing. Customer support eventually resolved my issues but it took longer t…
✗ Cons
Verification process too slow
Used for: 2-3 years
Has potential but needs work. The core service is functional but there are too many rough edges. Verification took longer than advertised and the mobile app needs significant improvement. Hopeful they'll address these is…
✓ Pros
Some good tools
✗ Cons
Mobile app needs work
Used for: 2-3 years
Average experience overall. Some things work well, others need improvement. The fees are reasonable but not the cheapest available. I'd say it's adequate for basic needs but power users will likely be frustrated.
✓ Pros
Basic features work
Used for: 2-3 years
Incredible value for money. The features offered at this price point are unmatched by competitors. I particularly love the real-time notifications and the detailed reporting tools. Customer service resolved my one query …
Used for: 2-3 years