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Groundfloor

Investment Platforms
www.groundfloor.com Tokyo, Japan Founded 2000 10000+ employees
25
Poor

Trust Score

3.9(20 reviews)

Automated investment service using evidence-based strategies and tax-loss harvesting to maximize returns....

Reviews (20)

Filter:
5.0
in 3 months

Exceeded all my expectations

KYC VerifiedVerified

Outstanding platform that has genuinely improved my financial management. The analytics tools are powerful, the interface is clean and modern, and the team clearly cares about user experience. I've recommended it to all …

✓ Pros

Transparent pricing

✗ Cons

Could add more advanced features

Used for: Less than 1 month

Raj Martinez
Raj Martinez
Newcomer16 reviews
1.0
in 18 days

Horrible customer service

KYC VerifiedVerified

Horrible service. The platform is unstable, customer support is rude and unhelpful, and I've had multiple unauthorized charges on my account. This company needs serious regulatory scrutiny.

✓ Pros

Nothing positive to report

✗ Cons

Hidden fees

Used for: More than 3 years

Ronald Rossi
Ronald Rossi
Active21 reviews
5.0
about 1 month ago

Best platform I've ever used

I've been using this platform for over a year now and I couldn't be more satisfied. The interface is intuitive, fees are competitive, and customer support has always been responsive and helpful. Highly recommend to anyon…

Used for: 3-6 months

Ryan Shah
Ryan Shah
Newcomer31 reviews
5.0
5 months ago

Transformed how I manage money

KYC VerifiedVerified

Simply put, this is the best service in its category. Fast, reliable, secure, and with excellent customer support. I've been a loyal user for two years and have never had a serious issue. The continuous improvements show…

Used for: More than 3 years

Elizabeth Rodrigues
Elizabeth Rodrigues
Active17 reviews
2.0
8 months ago

Several issues that need fixing

Frustrating experience overall. The platform works sometimes but has too many outages and technical problems. Customer support acknowledged the issues but couldn't provide a timeline for fixes. Looking to move elsewhere.

Used for: Less than 1 month

Lisa Wilson
Lisa Wilson
Contributor25 reviews
5.0
10 months ago

Exceptional experience from start to finish

KYC VerifiedVerified

Incredible value for money. The features offered at this price point are unmatched by competitors. I particularly love the real-time notifications and the detailed reporting tools. Customer service resolved my one query …

✓ Pros

Great mobile app

Used for: 3-6 months

Miguel Rossi
Miguel Rossi
Active15 reviews
5.0
over 1 year ago

Incredible platform, love it

KYC VerifiedVerified

Exceptional service from day one. The onboarding process was smooth, verification was quick, and I was up and running within minutes. The platform's features are comprehensive and the execution speed is impressive. This …

✓ Pros

Reliable platform

✗ Cons

Could add more advanced features

Used for: Less than 1 month

Thomas Chen
Thomas Chen
Active24 reviews
5.0
over 1 year ago

Outstanding support and features

Outstanding platform that has genuinely improved my financial management. The analytics tools are powerful, the interface is clean and modern, and the team clearly cares about user experience. I've recommended it to all …

✓ Pros

Reliable platform

Used for: 6-12 months

Betty Dubois
Betty Dubois
Active16 reviews
2.0
over 1 year ago

Needs significant improvement

Poor experience. Multiple issues with account verification, slow transactions, and customer support that takes days to respond. The platform has potential but needs significant work before I'd recommend it.

✓ Pros

Competitive on some fees

✗ Cons

Higher fees than advertised

Used for: 6-12 months

Patricia García
Patricia García
Newcomer22 reviews
5.0
over 1 year ago

Best platform I've ever used

KYC VerifiedVerified

Exceptional service from day one. The onboarding process was smooth, verification was quick, and I was up and running within minutes. The platform's features are comprehensive and the execution speed is impressive. This …

✓ Pros

Reliable platform

✗ Cons

Could add more advanced features

Used for: Less than 1 month

Gary Lee
Gary Lee
Active18 reviews
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