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Fundbox

Lending
fundbox.com San Francisco, USA Founded 2013 300+ employees
43
Poor

Trust Score

3.9(151 reviews)

AI-powered business credit platform

Reviews (58)

Filter:
2.0
in 8 months

Poor customer support

KYC VerifiedVerified

Let down by this service. Started well but quality has declined. Response times from support have gotten worse, there have been several unexplained outages, and some features that worked before now seem broken.

✓ Pros

Has some useful features

✗ Cons

Very slow customer support

Used for: More than 3 years

Ali Liu
Ali Liu
Active16 reviews
5.0
in 7 months

Highly recommend to everyone

Simply put, this is the best service in its category. Fast, reliable, secure, and with excellent customer support. I've been a loyal user for two years and have never had a serious issue. The continuous improvements show…

✓ Pros

Regular updates

Used for: More than 3 years

Luna Ivanov
Luna Ivanov
Active14 reviews
3.0
in 6 months

Average experience overall

KYC VerifiedVerified

Middle of the road. Works as advertised for the most part. Had one issue with an account verification that took several days to resolve. The platform itself is functional but lacks the polish of top-tier competitors.

Used for: 1-3 months

Jack Huang
Jack Huang
Contributor25 reviews
5.0
in 5 months

Couldn't be happier with my choice

Incredible value for money. The features offered at this price point are unmatched by competitors. I particularly love the real-time notifications and the detailed reporting tools. Customer service resolved my one query …

Used for: 6-12 months

Emma Watanabe
Emma Watanabe
Contributor29 reviews
2.0
in 4 months

Let down by this platform

KYC VerifiedVerified

Regret signing up. The platform doesn't live up to its marketing promises. Fees are higher than stated, the interface is confusing, and getting help from support is a frustrating experience. Would not recommend.

✓ Pros

Has some useful features

✗ Cons

Very slow customer support

Used for: More than 3 years

Larry Patel
Larry Patel
Active23 reviews
5.0
in 3 months

Transformed how I manage money

KYC VerifiedVerified

Incredible value for money. The features offered at this price point are unmatched by competitors. I particularly love the real-time notifications and the detailed reporting tools. Customer service resolved my one query …

✓ Pros

User-friendly interface

Used for: 1-2 years

Patrick Sokolov
Patrick Sokolov
Active24 reviews
3.0
in about 1 month

Reasonable service for the price

Average experience overall. Some things work well, others need improvement. The fees are reasonable but not the cheapest available. I'd say it's adequate for basic needs but power users will likely be frustrated.

✓ Pros

Functional platform

✗ Cons

Mobile app needs work

Used for: 1-2 years

Theodore Gómez
Theodore Gómez
Contributor29 reviews
4.0
about 1 month ago

Strong platform with room to grow

KYC VerifiedVerified

Really impressed with the service overall. The core functionality works flawlessly and the security measures are robust. Docking one star because the mobile app occasionally has minor bugs, but nothing that significantly…

✓ Pros

Decent mobile app

✗ Cons

Some advanced features missing

Used for: 1-3 months

George Patel
George Patel
Active27 reviews
1.0
about 1 month ago

Horrible customer service

KYC VerifiedVerified

Deeply regret using this service. Funds have been stuck for over a month, support gives different answers each time, and the platform seems designed to make it difficult to leave. Warning everyone I know to avoid this.

✓ Pros

Nothing positive to report

✗ Cons

Unresponsive team

Used for: 1-2 years

Petra Anderson
Petra Anderson
Contributor24 reviews
1.0
about 2 months ago

Scam-like behavior reported

KYC VerifiedVerified

Absolutely awful. What started as a promising service has turned into a nightmare. Can't access my account, support ignores my messages, and the platform seems to have significant technical issues. Zero stars if possible…

✓ Pros

Nothing positive to report

✗ Cons

Hidden fees

Used for: More than 3 years

Angela Wang
Angela Wang
Active23 reviews
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