Fidelity Investments
VerifiedFeaturedTrust Score
Full-service broker with zero-fee index funds
Reviews (117)
Very satisfied with my experience
Great service with only minor room for improvement. The main platform is excellent but the educational resources could be expanded. That said, for experienced users this is a top-tier option with competitive pricing.
✓ Pros
Good security
Used for: 3-6 months
Couldn't be happier with my choice
Simply put, this is the best service in its category. Fast, reliable, secure, and with excellent customer support. I've been a loyal user for two years and have never had a serious issue. The continuous improvements show…
✓ Pros
Fast execution
Used for: Less than 1 month
The gold standard in the industry
Exceptional service from day one. The onboarding process was smooth, verification was quick, and I was up and running within minutes. The platform's features are comprehensive and the execution speed is impressive. This …
✓ Pros
Reliable platform
✗ Cons
Could add more advanced features
Used for: 6-12 months
Horrible customer service
Worst financial service I've ever used. Constant technical problems, funds held without explanation, and customer support that is either incompetent or deliberately unhelpful. Filing a formal complaint with regulators.
✗ Cons
Withdrawal issues
Used for: 1-3 months
Some good features, some issues
Decent service but nothing that makes it stand out from competitors. The basic functionality works fine but some of the advanced features feel half-baked. I'm continuing to use it but actively looking at alternatives.
✓ Pros
Reasonable security
✗ Cons
Interface feels dated
Used for: 3-6 months
Very positive experience
Solid platform that delivers on its core promises. The fees are competitive, execution is fast, and the interface is user-friendly. A few advanced features I'd like to see added, but for most users this will be more than…
✓ Pros
Fast transactions
✗ Cons
Some advanced features missing
Used for: Less than 1 month
Needs significant improvement
Frustrating experience overall. The platform works sometimes but has too many outages and technical problems. Customer support acknowledged the issues but couldn't provide a timeline for fixes. Looking to move elsewhere.
✓ Pros
Has some useful features
✗ Cons
Frequent technical issues
Used for: 1-3 months
Strong platform with room to grow
Good platform overall. The technology is solid, security is strong, and the range of features covers most of what I need. Would give five stars if the customer support was available 24/7 rather than just during business …
✓ Pros
Good customer service
✗ Cons
Mobile app has minor bugs
Used for: 3-6 months
Absolutely outstanding service!
After trying several competitors, I finally found a platform that delivers on its promises. The security features give me peace of mind, the mobile app is excellent, and the rates are among the best I've found. Five star…
✓ Pros
Fast execution
✗ Cons
Minor UI improvements possible
Used for: 3-6 months
Five stars isn't enough!
This platform has transformed how I approach my finances. The automated features save me hours every month, and the returns have been consistently above my expectations. The team is clearly expert in their field.
✗ Cons
Could add more advanced features
Used for: 3-6 months