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Drake Tax

Verified
Tax Software
www.draketax.com Shanghai, China Founded 1992 51-200 employees
30
Poor

Trust Score

3.8(25 reviews)

Cloud-based tax compliance solution for businesses managing sales tax, VAT, and global tax obligations....

Reviews (25)

Filter:
2.0
in 8 months

Not what I expected

Disappointed with this service. The platform frequently has technical issues, customer support is slow and unhelpful, and the fees are higher than advertised. I'm actively looking for an alternative and would not recomme…

✗ Cons

Limited features

Used for: More than 3 years

Lei Liu
Lei Liu
Active21 reviews
4.0
in 3 months

Strong platform with room to grow

Overall a very positive experience. The platform is well-designed and feature-rich. My only minor complaint is that customer support response times could be slightly faster, but when they do respond the quality of help i…

Used for: 2-3 years

Daniel Nguyen
Daniel Nguyen
Newcomer25 reviews
5.0
17 days ago

A game-changer for my finances

I've been using this platform for over a year now and I couldn't be more satisfied. The interface is intuitive, fees are competitive, and customer support has always been responsive and helpful. Highly recommend to anyon…

✓ Pros

Strong security

✗ Cons

Minor UI improvements possible

Used for: Less than 1 month

Gregory Bruno
Gregory Bruno
Newcomer19 reviews
2.0
about 2 months ago

Poor customer support

KYC VerifiedVerified

Regret signing up. The platform doesn't live up to its marketing promises. Fees are higher than stated, the interface is confusing, and getting help from support is a frustrating experience. Would not recommend.

✓ Pros

Competitive on some fees

Used for: 1-3 months

Theodore Jang
Theodore Jang
Active22 reviews
4.0
4 months ago

Really impressed with the service

Good platform overall. The technology is solid, security is strong, and the range of features covers most of what I need. Would give five stars if the customer support was available 24/7 rather than just during business …

✓ Pros

Decent mobile app

✗ Cons

Support could be faster

Used for: 3-6 months

Pamela Patel
Pamela Patel
Active20 reviews
4.0
6 months ago

Excellent service with minor hiccups

Solid platform that delivers on its core promises. The fees are competitive, execution is fast, and the interface is user-friendly. A few advanced features I'd like to see added, but for most users this will be more than…

Used for: More than 3 years

John Popov
John Popov
Contributor30 reviews
4.0
8 months ago

Great features, good customer support

KYC VerifiedVerified

Strong performance and reliable service. I've been using it for eight months and have been consistently happy. The interface updates they've made recently have improved the experience significantly. Minor issues with the…

Used for: 2-3 years

Sophie Jones
Sophie Jones
Newcomer24 reviews
3.0
9 months ago

Needs improvement in several areas

Okay for what it is. Not the best option available but not the worst either. The platform is stable and I haven't lost any money, which is the most important thing. Just don't expect a premium experience.

✓ Pros

Some good tools

✗ Cons

Fees could be lower

Used for: 3-6 months

Andrew Choi
Andrew Choi
Active19 reviews
5.0
10 months ago

Top-notch quality and reliability

Incredible value for money. The features offered at this price point are unmatched by competitors. I particularly love the real-time notifications and the detailed reporting tools. Customer service resolved my one query …

✗ Cons

Minor UI improvements possible

Used for: 6-12 months

Robert Wilson
Robert Wilson
Newcomer22 reviews
4.0
over 1 year ago

Very satisfied with my experience

Good platform overall. The technology is solid, security is strong, and the range of features covers most of what I need. Would give five stars if the customer support was available 24/7 rather than just during business …

✓ Pros

Clean interface

Used for: Less than 1 month

Ethan Moore
Ethan Moore
Active19 reviews
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