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D.E. Shaw

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Wealth Management
www.deshaw.com Toronto, Canada Founded 2001 501-1000 employees
28
Poor

Trust Score

3.6(25 reviews)

Fee-only financial planning firm offering objective advice without conflicts of interest....

Reviews (25)

Filter:
3.0
in 8 months

Middle of the road experience

KYC VerifiedVerified

Neutral experience. Some features I really like, others I find frustrating. The customer support team is friendly but not always knowledgeable. Would consider switching if a better alternative at this price point emerged…

✓ Pros

Functional platform

✗ Cons

Missing key features

Used for: 2-3 years

Wei Pérez
Wei Pérez
Active24 reviews
5.0
in 8 months

Outstanding support and features

After trying several competitors, I finally found a platform that delivers on its promises. The security features give me peace of mind, the mobile app is excellent, and the rates are among the best I've found. Five star…

✓ Pros

Great mobile app

Used for: 1-3 months

Amit Lebedev
Amit Lebedev
Active29 reviews
4.0
in 7 months

Very positive experience

KYC VerifiedVerified

Great service with only minor room for improvement. The main platform is excellent but the educational resources could be expanded. That said, for experienced users this is a top-tier option with competitive pricing.

✗ Cons

Mobile app has minor bugs

Used for: 3-6 months

Jonathan Schmidt
Jonathan Schmidt
Contributor25 reviews
1.0
in 7 months

Worst platform I've used

KYC VerifiedVerified

Do not use this platform. Multiple red flags including unexplained account restrictions, delayed withdrawals, and support that goes silent for days. This has all the hallmarks of a poorly run or potentially fraudulent op…

✓ Pros

Nothing positive to report

✗ Cons

Terrible customer support

Used for: 1-2 years

Camille Kim
Camille Kim
Active29 reviews
5.0
in 5 months

Couldn't be happier with my choice

I've been using this platform for over a year now and I couldn't be more satisfied. The interface is intuitive, fees are competitive, and customer support has always been responsive and helpful. Highly recommend to anyon…

✗ Cons

Minor UI improvements possible

Used for: 2-3 years

Angela King
Angela King
Newcomer19 reviews
2.0
in 2 months

Wouldn't recommend to others

Poor experience. Multiple issues with account verification, slow transactions, and customer support that takes days to respond. The platform has potential but needs significant work before I'd recommend it.

✓ Pros

Competitive on some fees

✗ Cons

Very slow customer support

Used for: 1-3 months

Klaus Oliveira
Klaus Oliveira
Contributor30 reviews
2.0
10 days ago

Poor customer support

KYC VerifiedVerified

Let down by this service. Started well but quality has declined. Response times from support have gotten worse, there have been several unexplained outages, and some features that worked before now seem broken.

✗ Cons

Limited features

Used for: 3-6 months

Mia Cho
Mia Cho
Active19 reviews
5.0
about 1 month ago

Exceeded all my expectations

KYC VerifiedVerified

Simply put, this is the best service in its category. Fast, reliable, secure, and with excellent customer support. I've been a loyal user for two years and have never had a serious issue. The continuous improvements show…

Used for: 1-2 years

Isabelle Jung
Isabelle Jung
Contributor17 reviews
5.0
6 months ago

Transformed how I manage money

KYC VerifiedVerified

Simply put, this is the best service in its category. Fast, reliable, secure, and with excellent customer support. I've been a loyal user for two years and have never had a serious issue. The continuous improvements show…

✓ Pros

Excellent customer service

Used for: 3-6 months

Daniel Kang
Daniel Kang
Active23 reviews
3.0
8 months ago

Could be much better

Decent service but nothing that makes it stand out from competitors. The basic functionality works fine but some of the advanced features feel half-baked. I'm continuing to use it but actively looking at alternatives.

✓ Pros

Basic features work

✗ Cons

Customer support is slow

Used for: 2-3 years

Joshua Petrov
Joshua Petrov
Active23 reviews
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