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Ally Bank

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Banking
www.ally.com Detroit, Michigan, USA Founded 2009 10000+ employees
68
Great

Trust Score

3.8(11 reviews)

Online bank with high-yield savings and auto loans

Reviews (20)

Filter:
3.0
about 2 months ago

Good but not great

The rates are decent and the digital experience is adequate. However, I've had some issues with transfers taking longer than expected and the customer service wait times can be long. The mobile app is functional but feel…

✓ Pros

Decent rates, functional app

✗ Cons

Slow transfers, long support wait times, dated interface

Used for: 1_to_3_years

Tom Anderson
Active73 reviews
5.0
2 months ago

Exceptional banking experience

Everything about this bank is designed with the customer in mind. The interest rates are competitive, the fee structure is transparent, and the digital experience is seamless. I've had to contact customer service twice a…

✓ Pros

Competitive rates, no hidden fees, excellent customer service

✗ Cons

Limited physical presence

Used for: less_than_1_month

Lisa Johnson
Active68 reviews
4.0
3 months ago

Great rates, solid service

The savings account rate is among the best available and the checking account has no monthly fees. The mobile app is functional and deposits are credited quickly. My only complaint is that the website can be slow at time…

✓ Pros

High savings rates, no monthly fees, fast deposits

✗ Cons

Slow website, limited ATM network

Used for: less_than_1_month

Elena Rodriguez
Active81 reviews
4.0
3 months ago

Great rates, solid service

Verified

The savings account rate is among the best available and the checking account has no monthly fees. The mobile app is functional and deposits are credited quickly. My only complaint is that the website can be slow at time…

✓ Pros

High savings rates, no monthly fees, fast deposits

✗ Cons

Slow website, limited ATM network

Used for: 1_to_3_years

Ahmed Hassan
Active46 reviews
4.0
3 months ago

Great rates, solid service

The savings account rate is among the best available and the checking account has no monthly fees. The mobile app is functional and deposits are credited quickly. My only complaint is that the website can be slow at time…

✓ Pros

High savings rates, no monthly fees, fast deposits

✗ Cons

Slow website, limited ATM network

Used for: more_than_3_years

James Mitchell
Active76 reviews
4.0
3 months ago

Good experience

Email Review

Reliable platform. the reliability works well. Would be 5 stars without the documentation.

Diane Mcfarland
3.0
3 months ago

Good but not great

The rates are decent and the digital experience is adequate. However, I've had some issues with transfers taking longer than expected and the customer service wait times can be long. The mobile app is functional but feel…

✓ Pros

Decent rates, functional app

✗ Cons

Slow transfers, long support wait times, dated interface

Used for: less_than_1_month

Sophie Turner
Active45 reviews
4.0
4 months ago

Great rates, solid service

The savings account rate is among the best available and the checking account has no monthly fees. The mobile app is functional and deposits are credited quickly. My only complaint is that the website can be slow at time…

✓ Pros

High savings rates, no monthly fees, fast deposits

✗ Cons

Slow website, limited ATM network

Used for: more_than_3_years

Priya Sharma
Newcomer74 reviews
5.0
6 months ago

Exceptional banking experience

Verified

Everything about this bank is designed with the customer in mind. The interest rates are competitive, the fee structure is transparent, and the digital experience is seamless. I've had to contact customer service twice a…

✓ Pros

Competitive rates, no hidden fees, excellent customer service

✗ Cons

Limited physical presence

Used for: more_than_3_years

Marcus Williams
Newcomer80 reviews
3.0
7 months ago

Good but not great

Verified

The rates are decent and the digital experience is adequate. However, I've had some issues with transfers taking longer than expected and the customer service wait times can be long. The mobile app is functional but feel…

✓ Pros

Decent rates, functional app

✗ Cons

Slow transfers, long support wait times, dated interface

Used for: 6_to_12_months

David Park
Active89 reviews
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