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Alipay

Payment Services
www.alipay.com Hamilton, Bermuda Founded 1995 10000+ employees
41
Poor

Trust Score

3.6(41 reviews)

Buy now pay later solution helping consumers spread purchases over flexible installment plans....

Reviews (41)

Filter:
2.0
in 4 months

Several issues that need fixing

KYC VerifiedVerified

Let down by this service. Started well but quality has declined. Response times from support have gotten worse, there have been several unexplained outages, and some features that worked before now seem broken.

✗ Cons

Very slow customer support

Used for: 6-12 months

Abigail Kato
Abigail Kato
Active27 reviews
4.0
in 3 months

Reliable and easy to use

KYC VerifiedVerified

Great service with only minor room for improvement. The main platform is excellent but the educational resources could be expanded. That said, for experienced users this is a top-tier option with competitive pricing.

✓ Pros

Reasonable fees

✗ Cons

Could offer more educational content

Used for: Less than 1 month

Joshua Scott
Joshua Scott
Newcomer15 reviews
4.0
in 2 months

Really impressed with the service

KYC VerifiedVerified

Overall a very positive experience. The platform is well-designed and feature-rich. My only minor complaint is that customer support response times could be slightly faster, but when they do respond the quality of help i…

✓ Pros

Reasonable fees

✗ Cons

Support could be faster

Used for: More than 3 years

Elizabeth Dubois
Elizabeth Dubois
Contributor22 reviews
2.0
28 days ago

Wouldn't recommend to others

Poor experience. Multiple issues with account verification, slow transactions, and customer support that takes days to respond. The platform has potential but needs significant work before I'd recommend it.

Used for: More than 3 years

Linda Gómez
Linda Gómez
Contributor15 reviews
3.0
28 days ago

Acceptable but not outstanding

Neutral experience. Some features I really like, others I find frustrating. The customer support team is friendly but not always knowledgeable. Would consider switching if a better alternative at this price point emerged…

✓ Pros

Some good tools

Used for: 6-12 months

Joseph Hoffmann
Joseph Hoffmann
Newcomer28 reviews
5.0
2 months ago

A game-changer for my finances

Incredible value for money. The features offered at this price point are unmatched by competitors. I particularly love the real-time notifications and the detailed reporting tools. Customer service resolved my one query …

✓ Pros

Competitive fees

Used for: 2-3 years

Paul Ricci
Paul Ricci
Active24 reviews
4.0
3 months ago

Happy with my choice

Strong performance and reliable service. I've been using it for eight months and have been consistently happy. The interface updates they've made recently have improved the experience significantly. Minor issues with the…

✓ Pros

Clear pricing

✗ Cons

Could offer more educational content

Used for: 2-3 years

Liam Jang
Liam Jang
Newcomer21 reviews
4.0
3 months ago

Good platform, would recommend

KYC VerifiedVerified

Great service with only minor room for improvement. The main platform is excellent but the educational resources could be expanded. That said, for experienced users this is a top-tier option with competitive pricing.

✓ Pros

Improving regularly

✗ Cons

Mobile app has minor bugs

Used for: 3-6 months

Priya Nakamura
Priya Nakamura
Contributor23 reviews
3.0
4 months ago

Mixed feelings about this service

Average experience overall. Some things work well, others need improvement. The fees are reasonable but not the cheapest available. I'd say it's adequate for basic needs but power users will likely be frustrated.

✗ Cons

Fees could be lower

Used for: More than 3 years

Olivia Santos
Olivia Santos
Newcomer24 reviews
4.0
6 months ago

Happy with my choice

Very good experience overall. The platform is well-maintained and regularly updated with new features. Fees are transparent with no hidden charges. Slight delay in one withdrawal but it was resolved promptly.

Used for: 6-12 months

Yusuf Robinson
Yusuf Robinson
Contributor19 reviews
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